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What’s an SVR?
SVR is a site visit report. A BLiTS platform mechanism for automatically tracking the activities and work performed by a support agent or field ...
FAQ
What’s billing automation?
There are two modules of the billing automation
For a company IT department: Billing automation with a dashboard, enabling the IT department to get a ...
What’s the SaaS and assets integration?
This feature allows your users to view the list of their company's devices: Laptop, mobile, printer, etc, and a list of their SaaS apps. ...
What’s an organization?
An organization is a company. For example, a company with an internal IT department is an organization, while the IT service provider company is ...
What’s included in basic support?
Standard email support during business hours and initial setup support.
What’s a channel?
For managing services for separate companies within your organization. An IT service provider will utilize this feature for managing customers' services in different channels.