IT Support Automation – BLiTS SaaS Management Platform

Modern IT support management comes with challenges such as:

Hybrid end-users work environment.
Managing vendors that support remote users.
Manual processes increasing operation costs.
Missed deadlines and breached SLAs.
Unhappy users due of slow response times.

Core Features

Software that’s part human, part automation

KompiTech BLiTS is the complete customer IT service desk automation platform.
Powered by AI, it is designed to empower everyone on your team—from end-users, support agents, managers and owners.

Powerful Tickets management Automation

To meet today's support challenges, IT support service need to be more proactive and not reactive. BLiTS enable you to be proactive by automating the process from creating tickets up to resolution, and closure. Empower your service desk to take control when necessary.

Incidents and requests automation.
Empower your employees to find help whenever needed through the self-service portal. Request service from the service catalogue. Manage all requests, automate the process of employees onboarding and offboarding.
Comments, work notes, and resolution management.
End-user self-service portal.
Self-serve user guides and how-to articles.
Automate apps, device and access request.

Service Agreements Digitalization

Digital transformation of service terms from hard copies into computer instructions codes that act as the guiderails with the service delivery team. Automates tickets priorities, SLAs, ticketing assignments.

Automate Service Level Agreement (SLA)
Automatic prioritization
Assignment rules
Service governance automation
SLA auto-tracker

IT Vendor Management Automation

Consolidate your vendors into a single portal and streamline your IT processes. Onboarding a vendor with few clicks through the invitation feature. Auto-assign task and instruction to your vendors once onboarded.

Onboard vendor organization
Onboard sub-contractors
Create assignment groups
Define assignment rules
Tickets auto-routing

Service Billing Automation

The Billing Management for IT customer provides clear visibility of suppliers cost in real-time and as it happens from your dashboard to control costs and avoid surprises.

Define fixed and variable service costs.
Automate your billing processes effortlessly for 1 or thousands of customers. See your revenue growth report dashboard in real-time. Auto-generate billing reports for invoices reducing the manual task for your team and finance department.
Auto-generate bills and reports.
Approve or disapprove suppliers billing.
IT service provider billing management feature.
View your revenue in real-time.
Define recurring and non-recurring rates.
Auto generate your billing for invoicing.

Automation of Work Time Tracking

Allow your IT staff, sub-contractors and field service agents to record their work hours to each task or tickets. Enforce real-time hours reporting and eliminate inaccurate hours to save cost and avoid disputes. Record hours are saved for billing reports and service performance reviews.

Time tracker checking
Time tracker checkout
Shift management
Geo-location tracker

Advanced Documentation Management

Enforce the proper documentation of resolution notes and detailed task performed on each ticket into a centralized knowledge base that gives your IT the ability to save the day without breaching SLAs.