Modern IT support management comes with challenges such as:

  • Hybrid end-users work environment.
  • Managing vendors that support remote users.
  • Manual processes increasing operation costs.
  • Missed deadlines and breached SLAs.
  • Unhappy users due of slow response times.
Core Features

Software that’s part human, part automation

KompiTech BLiTS is the complete customer IT service desk automation platform.
Powered by AI, it is designed to empower everyone on your team—from end-users, support agents, managers and owners.

Powerful Tickets management Automation

To meet today's support challenges, IT support service need to be more proactive and not reactive. BLiTS enable you to be proactive by automating the process from creating tickets up to resolution, and closure. Empower your service desk to take control when necessary.

  • Incidents and requests automation.

    Empower your employees to find help whenever needed through the self-service portal. Request service from the service catalogue. Manage all requests, automate the process of employees onboarding and offboarding.

  • Comments, work notes, and resolution management.

  • End-user self-service portal.

  • Self-serve user guides and how-to articles.

  • Automate apps, device and access request.

Service Agreements Digitalization

Digital transformation of service terms from hard copies into computer instructions codes that act as the guiderails with the service delivery team. Automates tickets priorities, SLAs, ticketing assignments.

  • Automate Service Level Agreement (SLA)

  • Automatic prioritization

  • Assignment rules

  • Service governance automation

  • SLA auto-tracker

IT Vendor Management Automation

Consolidate your vendors into a single portal and streamline your IT processes. Onboarding a vendor with few clicks through the invitation feature. Auto-assign task and instruction to your vendors once onboarded.

  • Onboard vendor organization

  • Onboard sub-contractors

  • Create assignment groups

  • Define assignment rules

  • Tickets auto-routing

Service Billing Automation

The Billing Management for IT customer provides clear visibility of suppliers cost in real-time and as it happens from your dashboard to control costs and avoid surprises.

  • Define fixed and variable service costs.

    Automate your billing processes effortlessly for 1 or thousands of customers. See your revenue growth report dashboard in real-time. Auto-generate billing reports for invoices reducing the manual task for your team and finance department.

  • Auto-generate bills and reports.

  • Approve or disapprove suppliers billing.

  • IT service provider billing management feature.

  • View your revenue in real-time.

  • Define recurring and non-recurring rates.

  • Auto generate your billing for invoicing.

Automation of Work Time Tracking

Allow your IT staff, sub-contractors and field service agents to record their work hours to each task or tickets. Enforce real-time hours reporting and eliminate inaccurate hours to save cost and avoid disputes. Record hours are saved for billing reports and service performance reviews.

  • Time tracker checking

  • Time tracker checkout

  • Shift management

  • Geo-location tracker

Advanced Documentation Management

Enforce the proper documentation of resolution notes and detailed task performed on each ticket into a centralized knowledge base that gives your IT the ability to save the day without breaching SLAs.

  • User guides

  • Support installation manual

  • Knowledge base

  • Create how-to articles

Benefits

How it benifits your teams

  • Support users anywhere, anytime.

  • Boost productivity and efficiency.

  • Decrease service completion time by up to 50%.

  • Reduce manual ticket resolution.

  • Exceed end-customers and users expectation.

Pricings

Subscription

Basic

This plan provides you with all basic features

Forever Free
Manage in-house IT support without any external IT outsourcing company.
  • Incidents management.
  • Requests management.
  • Employees self-service portal.
  • 1 SLA with multiple escalations matrix.
  • Workflows Automation.
  • Service catalogue categories and sub-categories.
  • Documentation management.
  • Integrate with BLiTS SaaS management.
  • Integrate with BLiTS SaaS management.
  • Integrate with BLiTS IT assets automation.
  • Basic support.

Add-ons

Choose from a list of advanced automation features that suite your needs.

From $1 /add-on/month
  • Manage in-house IT support with 1 or multiple IT outsourcing companies.
  • Auto-documentation of work performed for ticket related tasks.
  • View in real-time the fixed and variable cost of your IT support services.
  • Ticket processes & workflow automation.
  • Create multiple support channels.
  • IT service providers: Automatically generate billing report for your customers.
  • Expenses report management.
  • Work time tracker.
  • Custom integration.
  • Premium support

Integrations

Seamless integration with tools you already use

BLiTS comes with integrations for tools like chat, ticketing and other ITSM system.

happy users

See why our clients love BLiTS

This is feedback from our clients who have used our services, they are all happy.

Quick Start

Use BLiTS to start in under a week

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